Return and refund policy
Every tool from Hidden Layers should earn its place in your kit. If something isn't right, here is exactly how we make it right.
30-day change-of-mind returns
You can return any item within 30 days of delivery if it is unused, in the condition you received it and in its original packaging.
- Email us at faaustq@gmail.com with your order number and the item you want to return.
- We reply within 1–2 business days with the return address and instructions.
- Once the item arrives and we've checked it, we refund you.
Please don't send items back without contacting us first — we can't match parcels that arrive without a return request. For change-of-mind returns, return shipping is paid by you.
Faulty, damaged or wrong items
Check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us with your order number and a photo or short video of the problem. We'll send a free replacement or refund you in full — you won't need to pay to ship anything back.
Phone doesn't fit
Each product page lists which phones it works with. If you ordered a tool that the product page said works with your phone and it doesn't, that's on us: we'll refund you in full, including return shipping.
12-month warranty
Every tool is covered against manufacturing faults for 12 months from delivery. Normal wear, drops, water damage beyond the tool's rating, and damage from opening the device aren't covered.
Your rights under consumer law
Our goods come with guarantees that cannot be excluded under the consumer law that applies to you. Where that law provides it, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Lost parcels
If tracking hasn't updated for 10 business days, or your order hasn't arrived 30 days after it shipped, contact us and we'll reship it or refund you in full.
Cancellations
Orders go to our warehouse for processing right after checkout, so contact us as soon as possible if you want to cancel. If we can still stop the order, we cancel it and refund you in full. If it's already on its way, you can return it under the 30-day policy above.
Refunds
Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to show it.